Open now Closes at 10pm
Today League Night Test your skill and strategy in our competitive Laser Tag League. Also today After School Fun Unlimited Laser Tag + Mini Golf + optional Arcade add-on.
Full hours
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HELP & ANSWERS

Questions? We’ve probably answered it.

Everything from bookings and parking to Laser Tag rules, parties, memberships, deals and venue policies. If your question is unusual, contact the team and we’ll point you in the right direction.

01 · FAQ

Booking, hours & visiting

The practical things to know before you arrive.

Do I need to book, or can we just turn up?
Booking ahead is strongly recommended if you want a guaranteed time, especially for Laser Tag, Axe Throwing, parties, functions and busy periods. Walk-ins are welcome where capacity allows, but available times can change during the day.
How far in advance should I book a party?
For the best choice of times, we recommend booking at least four weeks ahead. Popular weekends and school-holiday dates can fill earlier.
What is your cancellation policy?
For standard bookings, give us at least 24 hours’ notice if you need to cancel. Online bookings cancelled with at least 24 hours’ notice can receive a full refund. Birthday-party and Carbon Bar deposits are non-refundable, but the booking can be moved to another date with at least 48 hours’ notice. Any package-specific terms shown at booking also apply.
What are your opening hours?
Our hours change between school terms, school holidays and public holidays. The current schedule is maintained on our Opening Hours page, and the site status bar shows whether we are open right now.
Where is Megazone Dunedin?
We are at 170 Frederick Street, Dunedin. See Plan Your Visit for directions and arrival information.
Is there parking available?
Yes. There is parking at the front via Frederick Street and at the rear via Anzac Avenue. Additional paid parking is available from Anzac Avenue, with street parking nearby as well.
Is Megazone Dunedin wheelchair accessible?
Yes, the venue has accessible entry. If you have a specific accessibility requirement or want to check whether a particular attraction will suit your group, contact us before your visit and the team can help.
Do you serve food and drinks?
Yes. We have food, non-alcoholic drinks and a licensed bar. Function bookings can also include food, drink and catering options.
Can we bring our own food or a birthday cake?
Birthday-party groups are welcome to bring a cake. For other outside food, dietary requirements or special arrangements, contact us before your visit so the team can confirm what is possible.
How can I contact Megazone Dunedin?
Call 03 474 9179, email dunedin@megazone.co.nz, or use the form on our Contact page.
Is there a student discount?
The current student offer is 10% off standard-rate Laser Tag, Mini Golf and Hologate VR bookings when valid student ID is shown. It does not stack with combo deals, event tickets or weekly-event pricing.
What happens if I use a discount code that was not meant for me?
Some codes are limited to specific groups, promotions or events. If a code is used outside its intended conditions, we may need to remove or adjust the discount. If you are unsure whether a code applies, ask the team before booking.
02 · FAQ

Activities & attraction rules

A quick guide to who can play, how many can join, and how activities work.

What activities are available at Megazone Dunedin?
Our current attraction mix includes Laser Tag, Mini Bowling, The Cube, Axe Throwing, UV Mini Golf, Hologate VR and Arcade games.
What ages can play?
Age and participation rules vary by attraction. Laser Tag is recommended for ages 5+ or players over 1 metre tall, Axe Throwing is 10+, and other activities have their own requirements. Each attraction page lists the relevant rules.
What is the minimum number of players for Laser Tag?
A Laser Tag game needs at least two players. Larger groups generally create a more varied game.
What is the maximum number of players in Laser Tag?
Up to 50 players can take part in one game.
Is Laser Tag suitable for younger players?
Laser Tag is recommended for ages 5+ or players over 1 metre tall. If a standard pack is too large for someone in your group, ask the team about the limited phaser-only options available for smaller players.
Is my Laser Tag game exclusive?
Not automatically. During busy periods we may combine groups, generally with players of a similar age. If your group needs private or exclusive play, ask about private-hire and large-group options.
How long is a Laser Tag game?
A standard Laser Tag game is approximately 12 minutes, plus briefing and changeover time.
How many people can play Hologate VR?
Up to four people can play at once, and solo play is also possible.
Is Axe Throwing safe?
Sessions are supervised by trained coaches. Axe Throwing is for ages 10+ and closed-toe shoes are required. Follow the coach’s instructions throughout the session.
How many people can play Mini Bowling?
Megazone Dunedin has two Mini Bowling lanes, with up to four players per lane. A standard booking is 10 frames.
What is The Cube, and who can play?
The Cube is a timed puzzle-box experience where your group works through a series of challenges together. Standard sessions are 45 minutes. It is suitable for all ages, although children under 7 should play with an older player who can help with the puzzles.
Can I book more than one activity together?
Yes. You can book individual attractions or choose a multi-activity package. See Deals & Combos for ready-made options.
03 · FAQ

Laser Tag game modes & equipment

Useful rules for regular players, custom games and equipment issues.

What happens if a vest or phaser is not working properly?
Tell the team as soon as you notice a problem. We will try to fix it on the spot. If it materially affects your game, the team may extend the session, offer a replay or provide a return voucher depending on what happened and what time allows.
What if the equipment was working but I was using it incorrectly?
If it is a simple setup or handling issue and we can correct it quickly, the team will help you get back into the game. Any replay, extension or voucher is at the team’s discretion based on how much of the experience was affected.
Can we request custom or advanced Laser Tag game modes outside events?
Sometimes. Custom modes are easiest when the group is made up of members or experienced regular players and there is no general-public group joining the game. Availability depends on the session and staff on duty.
Can we change the game length or major settings?
Major settings such as standard game duration are not normally changed unless you have arranged a private hire. A custom game mode still counts as a full booked game.
What if we try a custom game mode and the group does not enjoy it?
If the group stops the mode within the first few minutes, speak to the team. Where time and scheduling allow, we may be able to restart with another mode. This is intended for genuine mismatches, not repeated mode changes.
Can we play experimental or unusual game modes?
Social Sunday is the best time for experimental modes and less-common game formats. At other times, the team may offer preset alternatives if the session allows.
Can we still request custom games when the venue is busy?
We will do what we can, but peak periods limit how much custom setup is practical. Staff availability and the other groups sharing the session come first.
I’m a member and my game was affected by a problem. What should I do?
Talk to the team during your visit. If the issue genuinely affected the experience and we can remedy it without disrupting other bookings, we will usually try to make it right with an extra game or another suitable option.
04 · FAQ

Deals, prices & weekly events

How standard pricing, combos and time-based events fit together.

Are prices per person?
Most standard attraction prices are per person, but some products are priced differently, such as private lanes, group products and Mini Bowling. The basis is shown beside each item on the Prices page.
Do you offer group rates?
Yes. Larger organised groups and functions can access group pricing or tailored packages. Start at Parties & Functions or contact the team for a custom quote.
Can prices change?
Yes. Standard prices, promotions and event pricing can change. The website’s Prices page is the best reference for current standard rates, while Events and Deals show their own current pricing.
Do all activities in a combo need to be used on the same visit?
Our standard combo packages are designed to be used as one booking and one visit. If you need to split activities across different visits, contact the team before booking so we can confirm what is possible.
Can we swap an activity inside a combo?
Published Deals have set inclusions. For parties, functions and larger groups we can often build a more tailored package, so contact the team if the standard combinations do not suit your group.
Do we need to book combos?
Booking is recommended, particularly for groups and busy periods, because the package may depend on availability across more than one attraction.
Are party and function packages the same as the deals on the Deals page?
No. Deals are standing multi-activity offers for normal visits. Party and function packages can include extras such as reserved space, hosting, catering, drinks or private areas.
Do weekly events replace normal play?
Usually not, but an event can affect capacity or availability for a particular attraction. Check the event details and the site status bar for any temporary closures or private-hire periods.
Are there regular events or leagues I can join?
Yes. Megazone runs recurring events and competitive sessions throughout the week. See What’s On for the current schedule.
Where do I find permanent combo deals?
Permanent multi-activity packages live on the Deals & Combos page. The Events page is reserved for things that happen on particular days or times.
05 · FAQ

Parties, functions & off-site hire

Planning a birthday, work event, private hire or something away from the venue.

Do you host birthday parties and private events?
Yes. We host kids and teen birthdays, work functions, social events, sports-team events, school and youth groups, hens and stag parties, private bar bookings and exclusive venue hires. Start at Parties & Functions.
Can you cater for groups with different ages?
Yes. With multiple attractions under one roof, the team can recommend a mix that works for the people attending. Tell us the ages and group size when you enquire.
Can we hire the venue privately?
Yes. Private and exclusive-hire options are available for larger events, functions and groups that want their own space. See the dedicated function options or contact the team for a tailored quote.
Can food and drinks be included in a function?
Yes. Function packages can include or add food, drink tokens, catering and bar options depending on the event.
What are drink and meal tokens?
A standard drink token can be used toward eligible drinks up to its stated value, while a premium token covers a wider range up to the premium value. Meal tokens let guests choose an eligible main plus side. Current token values and inclusions are shown on the relevant function package.
Can we bring a birthday cake?
Birthday party groups are welcome to bring a cake. We have a full menu for all your other requirements. Please contact us before your visit to discuss any dietary requirements.
Can I hire Megazone activities for an off-site event?
Yes. Portable hire includes options such as portable Laser Tag, Archery Tag, inflatables and giant games for birthdays, camps, schools, weddings, work events and community days. See Portable Hire.
How does portable hire work?
Choose the equipment, confirm the date and delivery or pickup arrangements, use it at your event, then return or have it collected as agreed. Availability, transport and setup requirements vary by item.
06 · FAQ

Memberships

What the three membership levels include and how the ongoing terms work.

Do you offer memberships?
Yes. Megazone Dunedin has three membership levels for regular players. See Memberships for the current inclusions and pricing.
How much do memberships cost?
Current plans are Starterpass at $7 per week, Superpass at $10 per week and Megapass at $14 per week. Check the Membership page before joining in case pricing or inclusions have changed.
What is included in a membership?
Benefits depend on the tier. They can include daily or weekly Laser Tag, Mini Golf or selected VR play, VIP Arcade pricing, discounts on additional bookings, selected events, food and drinks, and weekly popcorn benefits.
Can I use my membership every day?
It depends on your tier. Starterpass has weekday-only Laser Tag inclusion, while Superpass and Megapass have their own daily and weekly allowances. The Membership page lists the exact limits for each plan.
Can families or multiple people share one membership?
No. Membership cards are for individual use and are not transferable.
How do I sign up?
You can join online through the Membership page or in store. Once set up, you receive your own membership/VIP card.
How long is the minimum membership term?
There is an initial 10-week no-cancellation period. After that, cancellation requires two weeks’ notice.
Can I upgrade my membership?
Yes. You can upgrade your membership level.
Should members still book ahead?
Yes. Membership does not guarantee a time slot. Booking ahead is recommended, especially during busy periods.
What can’t I use my membership discount on?
Discounts vary by tier, but current memberships do not automatically discount group packages and event pricing. A member discount applies to the member’s own eligible booking rather than everyone in the group. Check the current Membership page for the exact inclusions.
What happens if I lose my membership card?
A replacement membership card currently costs $5. Bring your card on each visit because it is used to identify and sign in the member.
What happens if my weekly membership payment fails?
An unpaid membership can be suspended until the payment is brought up to date. Speak to the team if you need help reactivating it.
STILL NOT SURE?

Ask the people who are actually here.

Call 03 474 9179 or email dunedin@megazone.co.nz and the Megazone Dunedin team can help with the odd questions that do not fit neatly into an FAQ.

Contact Megazone
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